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What can I do if I find my item broken or miss when receiving it?

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We will suggest you to check the outer package firstly to find if something wrong happen during the transit. If you get the perfect outer package, it will be our responsibility to repair or replace them. Please make some photos of them for us to confirm..We will give you a satisfying solution as soon as possible.
Last Updated ( Tuesday, 09 September 2008 05:26 )
 

What payment methods do you accept?

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We accept payment from Paypal,Western Union and Bank Transfer(T/T).
Last Updated ( Tuesday, 09 September 2008 05:28 )
 

How to get Tracking Number?

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We will shipping all the orders within 24-48 hours if the payment have completed or cleared, except on holidays or weekend, and will email you the tracking number except large order. Usually your package is traceable 12-24 hours after the shipment done.
Last Updated ( Tuesday, 09 September 2008 05:31 )
 

Do you have minimum order quantity (MOQ)?

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Most of our products do not have a minimum order quantity (MOQ). The more you order, the lower the per-item price it will be. If certain item has a MOQ, it will be clearly stated in the product detail. You can, however, still purchase samples for evaluation before making your actual big orders. Please feel free to contact us for evaluation samples.
Last Updated ( Tuesday, 09 September 2008 05:33 )
 

How can I place an order?

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At first,email us details of products you want to order,such as CISS,used for what printer,without ink or prefilled with ink and the quantity.We will quote best price up to it,until everything is ok.
Then,tell us the details of shipping address,telephone number and receiver name.
At last,we will make a proforma invoice including shipping cost for you confirm(if you have your own forwarder that is ok also).
  • For samples order,can be shipped by EMS,DHL,UPS,TNT,FEDEX.They are door to door service,very convenient for customers from all over the world.Delivery time is most of 3-5days.
  • For normal order can be shipped by air,arrived at local airport.Delivery time is about 7days.
  • For large order can be shipped by sea,arrived at local port.Delivery time is about 4weeks.
Last Updated ( Tuesday, 09 September 2008 06:00 )
 
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If you have question please contact us directly.

  • Tel: (+86) 20-82568829
  • Fax: (+86) 20-82568829
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  • Website: www.outac.com
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